Frequently Asked Questions (FAQs)

Your Guide to Shopping at Scoor Craft Creations

General Information

What is Scoor Craft Creations?

Scoor Craft Creations is an online store dedicated to offering unique and handcrafted gifts. Our collection includes a variety of items such as candles, coasters and gifts, all crafted with love and care.

How can I contact customer support?

You can reach us by emailing scoorcraftcreations@gmail.com or by using the contact form on the website.

Ordering and Payment

How do I place an order?

To place an order, simply browse our products select the items you wish to purchase and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your order.

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), Apple Pay and Google Pay. All transactions are securely processed to ensure your personal information is protected.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but please note that orders that have already been despatched cannot be changed or cancelled.

Delivery

What are your delivery options?

All our items are despatched by Royal Mail. Please refer to the delivery page for detailed information. Shipping costs and delivery times vary depending on your location and the chosen method, which you can view at checkout.

Do you ship internationally?

No unfortunately we are unable to ship internationally.

How can I track my order?

Once your order has been despatched, you will receive an email confirmation. You can also log in to your account on our website to view your order status and tracking information.

What if my order arrives damaged or is missing items?

If your order arrives damaged or incomplete, please contact us immediately with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible.

Returns and Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return the item(s) within 30 days of receipt. Items must be in their original condition and packaging. Please refer to our Returns Policy for detailed information on returns and exchanges.

Products and Custom Orders

Do you offer custom or personalised items?

Yes, we do offer custom or personalised items. You can find these options listed on the product pages. If you have a specific request, please contact us, and we will work with you to create a custom piece.

How can I care for my handmade items?

Each product page includes care instructions specific to that item. Generally, handmade items should be handled with care.

What materials are used in your products?

Our products are made from a variety of high-quality materials, including slate, wood, glass and more. Each product page includes detailed information about the materials used. If you have any allergies or sensitivities, please check the product details before purchasing.

Promotions and Discounts

Do you offer any promotions or discounts?

Yes, we often run various promotions and seasonal sales.

Can I use multiple discount codes on one order?

Only one discount code can be applied per order. If you have multiple discount codes, please choose the one that provides the best value for your purchase.

Do you offer gift cards?

No, currently we do not have this option available.

Legal and Privacy

What is your privacy policy?

We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and protect your personal information. You can view our full privacy policy on our website.

Do you have terms and conditions?

Yes, our terms and conditions govern your use of our website and services. They include important information about our policies, procedures, and your rights as a customer. You can view our terms and conditions on the website.

Still Have Questions?

If you have any additional questions or need further assistance, please do not hesitate to contact us. We are here to help and make your shopping experience as enjoyable as possible.

Thank you for choosing Scoor Craft Creations.